Stakeholderism - key to any relationship management

With the new government under the leadership of Ms Mamata Banerjee taking charge in West Bengal, people of the state are seeing some basic changes, they have waited for decades now. Is it so tough to meet expectations of people who show confidence in someone and entrust him/her with the responsibility to shape their future- be it a company, city, state or even a country.

So many ideas, so many principles - Capitalism, socialism, Communism, Marxism - all founded to bring happiness to people but each one of them has failed in it own way to give good governance or build a good system. Corruption and vested politics is everywhere. Lack of accountability is key to every problem. In India, there is already a lot of public activism to bring such accountability of public servants to public through the Lokpal Bill. What actually happens is yet to be seen but that is not the point I want to highlight.

I wanted to point out that Stakeholder management can be used to solve every problem. Be it a company, a small shop or a government, you have different set of stakeholders. In a Government, you have employees and just as in corporate world their position and salary should be incentive based. The elected Government is the Management board elected by people- hence the latter should be considered as Shareholders. And these shareholders are mostly your customers too. Meeting Customer goals should be the aim and there should be someone to check the progress. I often fail to understand why we fail to deliver when it comes to results if we follow these base rules of Stakeholder management and compete on how best o make it happen.

May be in reality we do it, but just do it the other way round in India. Compete how worse we can be, or may be it is just become the accepted way.

Hope we change for the better.